If a product is found to be defective by Aquaplanet, at their discretion, Aquaplanet’s responsibility shall be limited to repair or replacement of the defective product.
Aquaplanet will not be responsible for any costs, losses or damages incurred as a result of use of the product. This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law
Only products purchased directly from the Aquaplanet website and from Authorised Aquaplanet resellers. Warranties cannot be transferred.
The warranty is void if any modification or alteration has been made to the product without authorisation from Aquaplanet in writing.
If a repair or replacement has taken place, the Warranty only applies for the remainder of the period from the original purchase date.
Repairs will be completed subject to available parts. We will do our best to match the original product, but we cannot guarantee that you will receive the exact product back.
If you have not purchased directly from Aquaplanet, any warranty claims must be supported by the original purchase receipt, clearly identifying the Authorised seller.
If a defect is found in the materials or craftsmanship, we will complete a repair, free of charge or replace at our discretion.
This warranty is in addition to and does not affect your legal rights under laws.
Paddles
The following is not covered - damage caused by impact with objects, falling on the paddle, paddle sinking, breakage or damage to the mechanism due to improper use, normal wear and tear or damage form use outside the intended purpose
Bag
The following is not covered - fading, tears, rips, holes caused by abuse or excessive strain. Zip damage from improper care, normal wear and tear or damage from use outside of its intended purpose
Fins & Leashes
The following is not covered - damage caused by use in surf zones, impact with objects or normal wear and tear or damage from use outside the intended purpose
Send your request in writing to support@aquaplanetsports.com, stating your order number, full name and address and providing proof of purchase.
Please include a picture or video detailing the nature of the issue for which you are making the claim.
The claim will be reviewed by our product team, to establish if the damage is covered by the terms of our warranty. If the damage is deemed to be as a result of misuse or wear and tear, you will be informed and Aquaplanet will not have any further responsibility to repair this.
If the damage is covered by the warranty, we will endeavour to repair or replace as per our warranty terms.
For minor aesthetic issues, we may ask you to complete the repair yourself, to enable you to continue using your product without a period of disruption. If you do not feel confident to complete the repair yourself, we will arrange for the product to be returned and complete a repair within 28 days. If the product cannot be repaired in this time, we will endeavour to issue a replacement of equal quality.
If you are prepared to complete the repair yourself, we will provide the materials and instruction to ensure that you can complete this.
If a return to Aquaplanet for repair is required, we will ask you to package up the product that requires repair and provide a pre-paid return label. On receipt of the product, we will check the product for the reported defects and complete the required repairs. Please note, it can take up to 28 days to process a return once we have received this. Refunds can only be issued within the first 30 days from the start of the warranty.
For major issues, reported within the first 6 months of the warranty period, where repair by you is not feasible, we will have the product returned and issue a new product in replacement. If the same product is not available, you may be offered an equivalent product instead.
