We are experiencing high numbers of calls right now – if you cannot get through it is because we are on the phone already. We are getting back to people as quick as we can. If you have sent an email, please bear in mind it may take a while for us to get back to you.
Here are some answers to frequently asked questions that may help, answers can be found in our knowledge base too: https://www.aquaplanetsports.com/support/
1) If you are not seeing the gauge on your pump move, it may be that you need to pump more. It take 15-20 minutes to fully inflate. Make sure the gauge is tightly screwed on, set it to ‘2’ (dual action) until it gets hard to depress the pump handle, then switch to ‘1’.
2) If you are seeing air leaking from the valve area, please use the valve tool in your kit to tighten this. Full instructions on how to do this are in the knowledge base.
3) If you want advice on choosing a board, please check out our guide here: https://www.aquaplanetsports.com/size-guide/
4) Stock availability: we have many of our boards on pre-order. The dates shown on the product pages are when they will ship. Deliveries will reach you 2-3 working days after this date.
5) The rainbow Max is a limited edition colour – we do not have the due date for next stock of these to arrive yet – you can enter your email address on the product page to get notification.
Please bear with us, we are a small team and everyone is out enjoying the good weather and we want to help you as quick as we can.
Thanks for your patience and understanding.
