Cookie Policy

We are Aquaplanet, a trading name of Special Source Ltd, a company registered in England and Wales (company number 10023481), whose registered office is at: 1st Floor, The Syms Bldg, Bumpers Way Bumpers Farm, Chippenham SN14 6LH.

We are the data controller of your personal data. All references in this Policy to “Aquaplanet”, “Special Source”, “our”, “us” or “we” refer to Special Source Ltd. All references in this Policy to “our website”, refer to the website owned by Special Source Ltd at www.aquaplanetsports.com which uses cookies.

This Cookie Policy describes:

what cookies are;

why we use them;

which cookies we use; and

how you can manage cookies used on our Website

What are cookies?

Like all online retailers, Aquaplanet uses cookies to enable shopping features and to provide statistics that help us give to you the best possible experience of our site.

Cookies are small text files which are placed on your devices via your browser when you visit the website. Some cookies that we use may collect personal data about you. In our privacy policy, we explain what “personal data” is, what personal data we collect about you and how we use it. You can find out more general information about cookies at: www.allaboutcookies.org

Why do we use cookies?

Cookies do lots of different jobs on our website. We want you to understand the different types of cookies that we use on our website.

Generally, the cookies used on our website perform up to four different functions:

Strictly necessary cookies

These are cookies which are strictly necessary for us to provide a service requested by you, or to comply with legal requirements.

We use a number of these ‘strictly necessary’ cookies. For example, these types of cookies provide the necessary security that your visit to our website requires, help ensure the content of the pages you request load quickly and remember which Aquaplanet products you wish to buy when you put them in your ‘Shopping Bag’. Without these cookies, some of the services that you have asked for cannot be provided.

We want you to understand these types of cookies, and why we use them, but we will not be asking for your consent to use them on our website as these cookies are essential to the functionality of the website.

Performance cookies

These cookies collect anonymous information about the web pages you visit.

We use these cookies to collect information about how visitors use our website. For example, which pages our visitors go to most often, and if they get error messages on those pages.

These performance cookies do not collect personal data (as defined in our privacy policy) – all the information they collect is aggregated and anonymised. The information gathered is only used to improve how the website works.

Functionality cookies

These cookies remember your choices to improve your experience of our website.

We use these cookies to allow our website to remember the choices you make. For example, remembering your username, your language, the region you are in, and changes you make to various other parts of our website which you can customise. The aim of these cookies is to provide you with a more personal experience so that you don’t have to reset your preferences each time you visit us.

Targeting, advertising and third party cookies and similar technologies

We allow third party cookies, web beacons and similar technologies, placed by our re-targeting and advertising partners, to track your browsing habits on our website so that we can later show you targeted ads on other websites (including on social media sites) which we hope are relevant to your interests. For example, if you viewed pages on our website relating to a particular product, you may later be shown one of our advertisements relating to these or similar products when you are viewing pages on another website (including on social media sites) or apps. These types of cookies, web beacons and similar technologies and the information they collect are also used to limit the number of times you see these advertisements, as well as to help measure the effectiveness of our advertising campaigns and to provide other measurement services.

We also allow third party cookies, placed by our affiliate network partner(s), to record information about third party links or adverts that you may have clicked on directly before browsing on our Website and then making a purchase. These partners do not collect any personal data from which they would be able to identify you.

Which cookies do we use?

Cookie Type: Preezie (_prz)

Cookie purpose: Functionality

These cookies are used to store any answers to our online paddleboard wizard.

Cookie Type: Tawk.to (_tawk)

Cookie purpose: Functionality

Aquaplanet uses Tawk.to to enable website visitors to web chat to customer service agents. Live chat is only possible if cookies are enabled. These cookies are used to store any chats from our online chat support.

Cookie Type: Drip (drip)

Cookie purpose: Functionality

These cookies feed information back to our email supplier.

Cookie Type: Facebook

Cookie purpose: Performance and Third Party

These cookies are used to send information about your shopping journey to Facebook.

Cookie Type: Google

Cookie purpose: Performance and Third Party

These cookies are used to send information about your shopping journey to Google.

Cookie Type: Hotjar

Cookie purpose: Performance & Third party

These cookies are used to send Hotjar details of how you shop and which part of the page you click on.

Cookie Type: WordPress and Woocommerce

Cookie purpose: Strictly Necessary

These cookies store information about your visit such as products in your cart.

How can you manage cookies on our website?

Cookies do lots of jobs on our website. However, you may be able to disable them if you would like to and if the relevant third party allows you to. If you do this, you may find that certain parts of our website do not work at all, or do not work correctly.

Each browser is configured differently. You should follow the instructions given by the publisher of your browser. As of the date of this Cookie Policy, these instructions are available for commonly used browsers through the following links:

If you use Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

If you use Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

If you use Safari: https://support.apple.com/en-gb/guide/safari/sfri35610/mac

If you use Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

If you use Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.

Further information on deleting or controlling cookies is also available on www.allaboutcookies.org and www.aboutads.info/choices

Changes to this Cookie Policy

If this Cookie Policy changes, the revisions will include a new effective date and will be posted on this page. Please check back regularly to keep informed of updates. The effective date of this Cookie Policy is 31 August 2022.

Further information

If you have any queries relating to this Cookie Policy please contact us at support@aquaplanetsports.com