Order Questions

Order Questions

Has my order gone through?

When an order is successful you will receive an email confirmation.

If you are trying to pay via Klarna and are using an iPhone, there is a known issue where the page will go blank and the order is not successful – please try again on another (non-apple) device.

Can I get a discount if I buy multiple boards?

We do not currently provide additional discount for buying more than one board. You can sign up to our mail list to receive our latest offers and deals.

Can I buy just the board?

All of our boards come as part of packages complete with all the essential accessories to get you out on the water paddling.

Can I buy a gift card?

Yes, we have recently launched our Gift vouchers and they are available here.

Can I swap the paddle that my board comes with to a Carbon paddle?

We are not able to swap out the paddle as the packages are pre-packed with the standard adjustable paddles (Pace, Max, All Round Ten) or the kayak paddle (Rockit). You can purchase the carbon paddle separately here.

Do you have any stores?

We do not have physical locations just yet. We are available online only.

How much is shipping?

We provide free shipping within the mainland UK on all orders.

Shipping is charged at £30 to the European destinations and £10 to Jersey and Guernsey.

How can I track my order?

We ship our larger packages with DPD Next Day*and you will be emailed tracking details.

If you will not be home to take delivery, you can notify DPD directly to leave the package with a neighbour, at a safe place or even change the address

*Some addresses in Scotland and Northern Ireland are delivered within 2 days.

Can I cancel my order?

As long as the order has not yet been processed, we can cancel the order and issue a refund straight away.

If the order has been processed and shipped, you can refuse delivery so the package is returned to us. A refund will be issued on return.

Why has my order been cancelled?

If you have chosen to pay with Klarna, the order will be received as ‘Pending Payment‘. If the payment is not successful, the order status will be automatically be updated to ‘Cancelled

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