To submit a claim, please email our customer support team at support@aquaplanetsports.com with the following details:
- Proof of purchase (order confirmation or receipt)
- Product details (model and serial number if available)
- Description of the issue
Photographic or video evidence of the defect
Claims must be submitted within the warranty period. Upon approval, Aquaplanet will repair or replace the affected product (or part) at its discretion. If an identical replacement is not available, a comparable alternative will be offered.
Shipping costs associated with warranty claims may be the responsibility of the customer unless otherwise required under UK consumer law.
> Up to 60 days: During the first 60 days of warranty a refund or new replacement may be offered.
> 60 days to 6 months: Between 60 days and 6 months from receipt of your product a new replacement may be offered.
> 6 months onwards: From 6 months, where appropriate, a like-for-like refurbished replacement may be offered.
In some cases, where suitable, replacement parts may be arranged without the need for a return. This is Aquaplanet’s preferred method in line with our sustainability outlook.
This warranty is in addition to and does not affect your legal rights under laws. We reserve the right to refuse a return or warranty claim where there is evidence of fraud, misuse, or deception. We reserve the right to inspect returned items and to refuse a refund or exchange if the item shows signs of misuse, excessive wear, or damage not consistent with a manufacturing fault.
